FAQ

From installation to service, we are happy to help with any questions you may have. Please browse some of our most frequently received questions, below.

Installation Service

Installation FAQ

What are the differences of gas fireplaces?

This is by far the most asked question and also the most important. There are four main types of gas fireplaces: gas insert, gas zero clearance, gas freestanding, and gas log set or log lighter.

A gas insert is typically installed in a masonry fireplace or manufactured wood burning fireplace. A gas insert uses the existing brick chimney to house a pair of aluminum liners and has a metal cap affixed to the top of the chimney. Some gas inserts are installed in metal manufactured wood burning fireplaces and use the metal chimney in the same manner.

A gas zero clearance fireplace is built into the house framing and uses a metal pipe to either exit the side wall or the roof of the house. Typically, this type of fireplace has tile surrounding the fireplace and some kind of mantel.

A freestanding fireplace is just that, freestanding, and looks like a traditional wood stove with exposed venting that exits either the side wall or the roof of the house.

A gas log set is a manufactured set of logs that is installed into a masonry fireplace or metal manufactured wood burning fireplace. A log set can have glass doors but is considered an open burning fire, much like a wood fire.

A gas log lighter is a metal gas pipe that assists in lighting wood fires. They are installed in either masonry fireplaces or metal manufactured wood burning fireplaces. A log lighter is only used in conjunction with burning a wood fire.


What kind of fireplace can I install?

The type of fireplace that can be installed in your home varies. If you currently have a masonry fireplace for wood burning, a gas insert or log set is a great option. Gas inserts can also be installed in a metal manufactured wood burning fireplace. A gas insert will only work in an existing wood burning fireplace.

If your home does not have a masonry fireplace, a zero-clearance fireplace is a great option. There are some limiting factors, but in most cases, this type of fireplace can be installed anywhere as long as the venting can be installed to the exterior of the house.

A Freestanding fireplace works in the same manner as a zero-clearance fireplace, where it can be installed in almost any occasion as long as the vent pipe can be plumbed to the exterior.


How long does a typical install take?

Installation timelines can vary depending on the scope of work being performed.

A typical gas insert installation is three days. Day one: the fireplace and gas piping is rough installed and prepared for inspection. Day two: the local governing permitting office will perform a building mechanical inspection on the work performed during the rough in process. Day three: the fireplace and gas piping has its final connections and setup, and the homeowner is shown the operating procedures. In very few cases, the inspecting authority may want a return trip to see the final work completed. This same timeline can be applied to freestanding fireplaces, log sets, and log lighters. The only exception to this timeline is if the customer adds any finish work outside of the gas insert to be performed. Also, custom surrounds take an average of two to four weeks from the factory for manufacturing and delivery.

A zero-clearance fireplace install can take several days. Because of the labor involved, multiple days of demolition, framing, drywall, tile, and finish carpentry can add to the timeline. In a typical zero clearance installation we see our jobs come to completion in one to two weeks depending on the amount of additional labor required.


What is a custom surround and why does it take so long to arrive?

All custom surrounds are ordered factory direct. Factory surrounds take an average of two to four weeks for manufacturing and delivery.

A custom surround is a piece of trim that is involved in some gas insert installations. Normally a standard size trim surround is sold with a gas insert but the customer or the job constraints require a custom sized trim surround to better fit the fireplace or the finish work around the fireplace. During the estimating process, the representative onsite can discuss the options and benefits of a custom surround.


Do I need to miss work for the installation?

Yes, at minimum you or someone in your household will need to be onsite for at least one day. That is typically the final day of installation so we can instruct on the operating procedures of the fireplace.

If you are installing a zero-clearance fireplace, we also advise that you or someone from your household is home. There are many questions regarding layout and design that need to be answered so that work can begin building your fireplace.

Lastly, you or someone from your household will need to present the day of inspection. GasPro is not typically onsite for inspections and it is the responsibility of the homeowner to be onsite to meet the inspector.


How does the permitting system work?

Every project, no matter the size, will have a permit pulled with the local jurisdiction if required. GasPro purchases and manages the permit and coordinates with the homeowners for inspection dates.

There are two parts to the inspections: rough in inspection, and then a final inspection. Usually on most projects the local jurisdictions will complete both the rough and final inspection at the same time, but occasionally will split them into two separate dates.

Once the inspection or inspections are complete, work can continue or be finalized.

All permits and inspections become public record and are filed with the appropriate jurisdiction.


Is there dust during installation?

Yes, there is a wide-ranging amount of dust and debris when installing fireplaces. Each project differs from the next. With a gas insert, there is typically a minimal amount of dust but that also depends on the cleanliness of the existing masonry fireplace.

A zero-clearance fireplace has the potential for more dust because of the nature of construction being performed, i.e. framing, drywall, tile, etc.

For each project we lay down multiple ground clothes and tarps to protect floors, carpets, and rugs. We also prepare each project with plastic and masking as needed for the work being performed and work diligently at dust collection and containment.

Service FAQ

What should I do to prepare for a service call?

DO NOT operate the fireplace on the day of your service call. The technician will be disassembling the fireplace and cannot do so if the fireplace is hot. The best way to prepare for a service call is to provide the make and model of the fireplace, if possible. Also, move any furniture or decorations surrounding or in front of the fireplace. During the service call, the technician will need ample room to disassemble the fireplace to perform inspections and repairs.


What is the make and model of my fireplace?

Typically, the make and model of the fireplace is located in the front lower compartment of the fireplace. This information can be listed on a removeable card or a sticker affixed to the lower portion of the fireplace. Freestanding fireplaces usually have this information listed on the back side of the fireplace or a card affixed to the lower portion of the fireplace.

This information is very important as it can help our technicians and office staff better prepare for our upcoming service call of your fireplace. We carry a wide range of service parts on our vehicles but this extra bit of information combined with a description of the problems with the fireplace helps our technicians to try and make sure we have the appropriate parts on hand for the repair and in some case allows for our team to purchase the needed parts if we do not normally stock them.

Providing the make and model of the fireplace is not mandatory. If this information cannot be provided the service technician will investigate during the service call.


What type of fireplace do I have?

Recognizing your type of fireplace is a big help when quoting estimates for repair. Each fireplace is a little different but we are more concerned with the type.

Gas Inert: A gas insert is installed into a masonry fireplace with a masonry chimney. An insert may also be installed in a metal wood burning fireplace. The key part of a gas insert is that it is installed in a preexisting wood burning fireplace.

Zero Clearance(ZC): A zero clearance fireplace is built into the framing of the house and has a smaller vent pipe that exits either the sidewall or the roof of the house. Typically, this kind of fireplace has a tile face and a mantle surround the fireplace.

Freestanding: A freestanding fireplace looks like a traditional wood burning stove and the vent pipe exits the side wall or roof.

Linear: A linear fireplace is a newer style of fireplace and is long and rectangular. The fireplace has the shape more of a fish tank than a traditional square fireplace

Log set or log lighter: A log set is manufactured logs in an open burning fireplace. They are installed in a wood burning fireplace or metal wood burning fireplace. A log lighter is for assisting in wood burning fires and is installed in a wood burning fireplace.


What do you inspect during a service call?

Service calls consist of a multi-point inspection of the fireplace to ensure proper installation, operation, and maintain manufactures specifications.  We also check for safety issues and gas leaks within the fireplace.

During a service call, repairs are made as needed and approved by the homeowner. Recommendations for future repair and part replacement are also provided.


How often should I service my fireplace?

Factory recommendations are for service maintenance of the fireplace once a year. Forgoing service for multiple years generally results in part malfunction and damage to some components. Fireplace manufactures change their product lines frequently and some replacement parts eventually no longer are manufactured. By completing regular maintenance you are assuring a longer life span of your fireplace.


Can I arrange my logs in any pattern I like?

No, all fireplaces have a predetermined layout, designed by the manufacturer in conjunction with the burner layout. Moving the logs into different positions or orientations can cause extreme malfunctions of the fireplace causing damage and even fire.

The only type of fireplace that you can arrange the logs yourself is a gas log set.


Can I get a remote for my fireplace?

Yes, most fireplaces have the ability to add a remote system. In rare occasions, few fireplaces will not allow the addition of a remote.


Can I get a fan for my fireplace?

Yes, most fireplaces have the ability to add a fan system. In rare occasions, few fireplaces will not allow the addition of a fan.

In order to add a fan to the fireplace, there must be 120Volt AC power to the fireplace. If there is not, an electrician will need to be involved to add the fan kit.

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installation and repair, including gas stoves and gas inserts.
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